Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must:
- Be in the same condition as when you received it, unused and in its original packaging.
- Include the receipt or proof of purchase.
To start a return, contact us at hiba@nurscented.com. Once your return is approved, we’ll provide a return shipping label and instructions on where to send your package. Please note that items sent back to us without prior approval will not be accepted.
Damages and Issues
Please check your order upon delivery and contact us immediately at hiba@nurscented.com if:
- Your item is damaged or defective.
- You received the wrong item.
We’ll evaluate the issue and resolve it as quickly as possible.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Used items, such as candles that have been lit.
- Custom or personalized products.
- Perishable goods.
- Hazardous materials, flammable liquids, or gases.
- Sale items or gift cards.
If you have questions about your specific item, feel free to contact us at hiba@nurscented.com.
Exchanges
The quickest way to exchange an item is to return it first. Once your return is approved, place a separate order for the new item.
Refunds
Once we receive and inspect your return, we’ll notify you of the refund status. Approved refunds will be processed to your original payment method within 10 business days.
Please note:
- Shipping costs are non-refundable unless the return is due to an error on our part (e.g., damaged or incorrect items).
- It may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, contact us at hiba@nurscented.com.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a defect, damage, or error in the order.